Troubleshooting Guide: Fixing Ethernet & Wi-Fi Issues

Troubleshooting Guide: Fixing Ethernet & Wi-Fi Issues

1. Keep Your Drivers Up to Date

Outdated drivers can cause connectivity issues. Ensure your drivers are always up to date:

Step 1: Check for Windows Updates

  1. Open Settings (Win + I).
  2. Go to Windows Update.
  3. Click Check for updates and install any available updates.
  4. Under Advanced options > Optional updates, check for driver updates and install them.

Step 2: Update Your Network Drivers

  1. Open Device Manager (Win + X > Device Manager).
  2. Expand Network adapters.
  3. Right-click your Ethernet/Wi-Fi adapter and select Update driver.
  4. Choose Search automatically for drivers.

Step 3: Use Intel Support Assistant (For Intel-Based Systems)

  1. Download and install Intel Driver & Support Assistant.
  2. Run the scan and install any suggested updates.

2. Use a Wired LAN Connection Whenever Possible

A wired Ethernet connection is always recommended over Wi-Fi due to:
βœ… Faster data transfer speeds compared to Wi-Fi.
βœ… More stable connection without interference.
βœ… Increased security as data is not broadcasted over the air.

What If You Don’t Have a LAN Port?

If your device lacks an Ethernet port, consider these solutions:

  • USB-C to LAN adapter
  • Docking station with Ethernet port

πŸ”Ή Need hardware? Contact IT support for assistance.

When Should You Prefer LAN?

  • Downloading or uploading large files.
  • Streaming high-quality video or gaming.
  • Working with remote desktop or cloud applications.

3. Troubleshooting Wireless Connection Issues

Switch Between 2.4GHz and 5GHz Networks

  • 2.4GHz: Longer range but slower speeds (good for large areas).
  • 5GHz: Faster speeds but shorter range (ideal for close distances).

πŸ“Œ How to switch Wi-Fi bands:

  1. Open Wi-Fi settings (Win + I > Network & internet > Wi-Fi).
  2. Select the network with 5G in its name (if available).

4. Additional Fixes for Ethernet & Wi-Fi Issues

Restart Your Router & Modem

  • Unplug your router and modem for 30 seconds and reconnect.
  • Restart your PC after rebooting your network.

Reset Network Settings (If Necessary)

If nothing works, reset your network settings:

  1. Open Settings (Win + I).
  2. Go to Network & Internet > Advanced network settings.
  3. Click Network reset and restart your PC.

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